Travel Swag uses manufacturers around the US to bring the best quality products to you and your company. Shipments are delivered by FedEx and usually take 4-5 days to arrive. Many items are in stock for immediate shipment. If your order consists of custom imprinting, please allow for additional time between ordering and delivery.
30 Day 100% Satisfaction Guarantee!
General Returns & Exchanges All items have a full return/exchange warranty for (30) days after purchase. All item(s) must be in original their packaging and unused to qualify for a full return or exchange. The customer will be required to pay all return shipping costs for these types of returns/exchanges. Custom Orders are not Returnable!
Shortages, Damages or Wrong Item(s) Shipped All products reported within (30) days of the purchase invoice date will receive a full credit and adjustment. The customer will not be responsible for any shipping or product costs to correct the order.
Defective Product A product reported as defective must have been purchased within the last 12 months to qualify for a full credit. A RIA representative must inspect the product before any return or adjustment is issued.
Discontinued Products Any product sold as "Discontinued" (will have a * or $ prefix in the beginning of their product name) are not be eligible for return or credit.
Important If the product(s) are not reported within (30) days of the purchase invoice date you may be subjected to a 25% re-stocking fee, return shipping costs, and the costs to ship the correct item back to you. We allow ample time to contact us, please inspect your items upon their arrival and let us know immediately of any issues.
If you have any questions regarding your order, please call one of our customer service representatives at 1-855-470-8747 (TRIP)
Troy, MI 48099